Guest Experience Specialist

Legacy Vacation Resorts; Kissimmee (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

At andCo Hospitality in Kissimmee, FL is seeking a Guest Experience Specialist to support guests and owners across reservations, deposits, and account inquiries. This role emphasizes warm communication, accurate information, and proactive outreach to ensure memorable stays across Florida properties.

Ideal candidates have a high school diploma and 1+ year in related roles, with proficiency in Word, Excel, and Outlook. Multitasking and teamwork are essential in a fast-paced environment.

Qualifications

• High school diploma required; 1+ year in related role preferred.
• Strong customer-service mindset and communication skills.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Answer inbound guest and owner calls with warmth, clarity, and professionalism.
• Make proactive outbound calls to confirm arrivals and support reservations.
• Assist guests and owners with bookings, planning, and account questions.
• Process reservations and inquiries accurately and on time.
• Support owners with deposits and exchange coordination.
• Handle payment questions and follow up on past-due balances with care.
• Present options clearly and guide owners through next steps.
• Provide accurate information on ownership, deeds, and title status.
• Resolve guest and owner concerns promptly, including escalated requests.

Skills

Customer service

Active listening

Multitasking

Written communication

Education

High school diploma

Tools

MS Word

MS Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Experience Specialist

Rental-Commercial Strategy Full Time Corporate Corporate, Kissimmee, FL, US

Guest Experience Specialist

At andCo Hospitality, we're all about turning vacations into stories worth telling.

Ever had a trip so good you considered staying forever? Yeah same . That's kind of our thing.

We're a hospitality group obsessed with creating memorable stays across our resort properties in Florida, Colorado, and New Jersey. Fr om sun-soaked beach days to crisp mountain mornings, our corporate team works behind the scenes to make every guest experience feel effortless, thoughtful, and genuinely welcoming.

Here's What You'll Be Up To:

• Answer inbound guest and owner calls with warmth, clarity, and professionalism- because first impressions matter
• Make proactive outbound calls to confirm arrivals and support upcoming reservations
• Assist guests and owners with booking reservations, vacation planning, and account questions
• Process helpdesk reservations, requests, and inquiries accurately and on time
• Support owners with vacation deposits and exchange company coordination
• Handle inbound and outbound owner collection calls- answering payment and account questions and following up on past-due balances with professionalism and care
• Present Deedback options to owners, explaining the process clearly and guiding them through next steps
• Field title inquiry calls, providing owners with accurate information on ownership, deeds, and title status
• Resolve owner and guest concerns promptly and professionally, including complex and escalated requests
• Stay in the know on current rates, promotions, and rental updates for all properties
• Use sound judgment, product knowledge, and problem-solving skills in every interaction
• Keep guest and departmental communications consistent, accurate, and aligned with brand standards
• Support special projects like lockouts, commissions, and LRP
• Contribute to a positive, ethical, and collaborative team environment
• Jump in on additional projects and initiatives as needed- teamwork makes the dream work.
• You're an active listener who communicates clearly- both verbally and in writing
• You're comfortable multitasking across multiple computer programs at once
• You're customer-focused, detail-oriented, and genuinely enjoy helping people
• You stay calm under pressure and handle challenges with patience and tact
• You're self-motivated, organized, and manage your time effectively
• You work well with different personalities and contribute positively to team goals
• You have a high school diploma and at least one year of related experience (three or more years preferred)
• You're proficient in Microsoft Word, Excel, and Outlook
• Bonus points if you have RCC knowledge or are bilingual

Why You'll Love It Here:

We're unapologetically innovative, sustainability-minded, and people-first. We believe hospitality should feel inclusive, human, and intentional- never stuffy, never forced. You'll be supported, trusted, and encouraged to bring your whole self to work.