Guest Experience Pro: Front Desk with Growth

Fairfield Inn & Suites by Marriott Valparaiso; Valparaiso (IN); On-site; USD 18,000 - 23,000; Full time

Job summary

Fairfield Inn & Suites by Marriott Valparaiso is seeking a Front Desk Agent to greet guests, check in, issue keys, and answer inquiries to ensure a warm welcome and smooth departures. The role emphasizes hospitality, accuracy, and professional communication.

You will handle calls, monitor lobby cleanliness, manage reports and invoices, and contribute to a positive team culture focused on guest satisfaction.

Qualifications

• High School diploma or GED required.
• Bachelor’s degree or 2 years related experience or training preferred.
• Strong organizational and analytical skills.
• Attention to detail and multitasking abilities.
• Positive, upbeat communication skills.

Responsibilities

• Warm Welcome: Greet, register, issue room keys, and assist guests with inquiries to ensure an exceptional arrival and departure experience.
• Guest Service: Answer and transfer calls promptly and politely, ensuring high level of customer service.
• Attention to Detail: Monitor lobby and guest areas for cleanliness, maintain front desk records, and process reports/invoices.
• Positive Energy: Maintain a positive, upbeat attitude and contribute to a fun, energetic team culture.
• Problem Solving: Listen effectively to understand and resolve guest concerns quickly, face-to-face or on the phone.

Skills

Strong organizational and analytical

Attention to detail

Multitasking

Time management

Excellent listening and communication

Education

High School diploma or GED

Bachelor’s degree or 2 years related experience or training (preferred)

Tools

Microsoft Office

Reservation management systems

Job description

Fairfield Inn & Suites by Marriott Valparaiso is seeking a Front Desk Agent to greet guests, check in, issue keys, and answer inquiries to ensure a warm welcome and smooth departures. The role emphasizes hospitality, accuracy, and professional communication.

You will handle calls, monitor lobby cleanliness, manage reports and invoices, and contribute to a positive team culture focused on guest satisfaction.