Front Desk Agent

Fairfield Inn & Suites by Marriott Valparaiso; Valparaiso (IN); On-site; USD 18,000 - 23,000; Full time

Job summary

Fairfield Inn & Suites by Marriott Valparaiso is seeking a Front Desk Agent to greet guests, check in, issue keys, and answer inquiries to ensure a warm welcome and smooth departures. The role emphasizes hospitality, accuracy, and professional communication.

You will handle calls, monitor lobby cleanliness, manage reports and invoices, and contribute to a positive team culture focused on guest satisfaction.

Qualifications

• High School diploma or GED required.
• Bachelor’s degree or 2 years related experience or training preferred.
• Strong organizational and analytical skills.
• Attention to detail and multitasking abilities.
• Positive, upbeat communication skills.

Responsibilities

• Warm Welcome: Greet, register, issue room keys, and assist guests with inquiries to ensure an exceptional arrival and departure experience.
• Guest Service: Answer and transfer calls promptly and politely, ensuring high level of customer service.
• Attention to Detail: Monitor lobby and guest areas for cleanliness, maintain front desk records, and process reports/invoices.
• Positive Energy: Maintain a positive, upbeat attitude and contribute to a fun, energetic team culture.
• Problem Solving: Listen effectively to understand and resolve guest concerns quickly, face-to-face or on the phone.

Skills

Strong organizational and analytical

Attention to detail

Multitasking

Time management

Excellent listening and communication

Education

High School diploma or GED

Bachelor’s degree or 2 years related experience or training (preferred)

Tools

Microsoft Office

Reservation management systems

Job description

Are you passionate about creating exceptional guest experiences and eager to advance your hospitality career? At Fairfield Inn & Suites by Marriott Valparaiso, we’re looking for a fun, energetic, and detail-oriented Front Desk Agent to be the face of our hotel and ensure every guest has a warm welcome and memorable stay!

Location:2101 E Morthland Drive Valparaiso, IN 46383

Why Choose Prominence Hospitality

• IGNITE Your Career – We invest in you with comprehensive training, career growth opportunities, and leadership development.
• Competitive Pay & Incentives– We recognize and reward your hard work and dedication.
• Paid Time Off– Enjoy time to rest and recharge.
• Work/Life Balance – Enjoy flexible schedules and generous employee discounts (your friends and family benefit too!).
• Inclusive & Empowering Culture– We celebrate diversity and encourage innovation.

What You’ll Do as Front Desk Agent

• Warm Welcome:Greet, register, issue room keys, and assist guests with inquiries to ensure an exceptional arrival and departure experience.
• Guest Service: Answer and transfer calls promptly and politely, ensuring the highest level of customer service.
• Attention to Detail:Monitor lobby and guest areas for cleanliness, maintain accurate front desk records, complete required reports, and process purchase requisitions and invoices.
• Positive Energy: Maintain a positive, upbeat attitude and bring a fun, energetic spirit to the team as we work hard and have fun together!
• Problem Solving: Listen effectively to understand and resolve guest concerns quickly, both face-to-face and on the phone.

What You’ll Bring

• Education & Experience: High School diploma or GED required; Bachelor’s degree or 2 years of related experience or training preferred.
• Skills:Strong organizational and analytical skills, attention to detail, multitasking, and time management.
• Technical Abilities:Working knowledge of Microsoft Office and reservation management systems is a plus.
• Personality:Positive, upbeat attitude with excellent listening and communication skills.

Why This Role Matters

As a Front Desk Agent, you are the first impression of our hotel, setting the tone for every guest’s stay. Your professionalism, warmth, and attention to detail directly impact guest satisfaction and help us shine as a hospitality leader.