Guest Experience Pro - Front Desk: Sign-On Bonus

Maverick Gaming LLC; Central City (CO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Sign-on bonus

Free parking

Health benefits

Job summary

Maverick Gaming LLC is seeking a Front Desk/Guest Services Associate to deliver exceptional service at the hotel lobby and reception. You will handle reservations, check-ins, and inquiries while maintaining a welcoming atmosphere for guests and teams.

The role requires strong communication, data entry, and hotel systems familiarity. This position supports flexible scheduling, with benefits and a generous sign-on bonus for eligible candidates.

Qualifications

• High School Diploma or equivalent.
• Prior hotel experience preferred.
• Data entry and 10 key experiences preferred.
• Agilysys Stay Hotel computer system experience.
• Microsoft Office Excel, Word and Outlook applications experience.

Responsibilities

• Provide superior guest service positively affects interactions with external and internal guests and team members; has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co-workers.
• Book guest reservations for the hotel when they call in as well as accept same day and advanced reservations as required.
• Assign guest accommodations in accordance with current procedures.
• Answer PBX calls and either direct them to appropriate personnel or answer guest questions at time of call.
• Handle assigned bank properly and perform account postings.
• Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk’s daily operation.
• Maintain guest relations in a positive manner; refer guests to appropriate personnel if unable to satisfy guests’ complaints.
• Maintain ongoing knowledge of all company services and entertainment opportunities.

Skills

Customer service

Communication

Data entry

Independent work

Education

High School Diploma or equivalent

Tools

Agilysys Stay Hotel

Microsoft Office (Excel, Word, Outlook)

Job description

Maverick Gaming LLC is seeking a Front Desk/Guest Services Associate to deliver exceptional service at the hotel lobby and reception. You will handle reservations, check-ins, and inquiries while maintaining a welcoming atmosphere for guests and teams.

The role requires strong communication, data entry, and hotel systems familiarity. This position supports flexible scheduling, with benefits and a generous sign-on bonus for eligible candidates.