Front Desk Guest Experience Host — Commission & $500 Sign-On

Montage International; Park City (UT); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Sign-on bonus

Commission

Job summary

Montage International is seeking a Front Office Agent in Park City to warmly welcome guests, assist with check-in/out, and manage folios and billing. This role includes a $500 sign-on bonus plus bi-weekly commissions, with full-time, on-call, seasonal, and overnight shifts available.

Responsibilities include delivering exceptional service, partnering with department leaders, and maintaining guest records with accuracy. Strong English and computer skills are required.

Qualifications

• Minimum of two years’ experience in customer service.
• Posess basic math skills and have the ability to accurately handle billing
• Ability to communicate clearly and speak, read, write and understand English well

Responsibilities

• Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
• Hosting and welcoming guests with a friendly and sincere demeanor
• Assisting with guest check-in and out process, as well as folios, invoicing and billing and cash handling
• Thinking outside the box to own and solve guest stay areas of opportunity
• Going above and beyond to recover any service opportunities and exceed guest expectations
• Managing a high-paced, ever-changing environment with clear and calm communication
• Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
• Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests

Skills

Customer service

Billing accuracy

English proficiency

Communication skills

Tools

Opera Cloud

Alice

Microsoft Teams

Job description

Montage International is seeking a Front Office Agent in Park City to warmly welcome guests, assist with check-in/out, and manage folios and billing. This role includes a $500 sign-on bonus plus bi-weekly commissions, with full-time, on-call, seasonal, and overnight shifts available.

Responsibilities include delivering exceptional service, partnering with department leaders, and maintaining guest records with accuracy. Strong English and computer skills are required.