Guest Experience Pro - Front Desk (PT Shifts)

Courtyard by Marriott UTC/Lakewood Ranch; University Park (FL); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Paid Weekly

401(k) Retirement Plan

Paid Vacation & Sick Time

Hotel Discounts

Employee Wellness

Job summary

Buffalo Lodging Associates is seeking a Front Desk Agent for Courtyard Sarasota University Park/Lakewood Ranch in University Park, FL. The role involves greeting guests, handling check-ins/outs, and providing information about hotel services with a professional demeanor.

The position supports weekend and holiday coverage with mid to late shifts. A valid driver’s license and basic computer skills are required, and experience with PMS is highly valued.

Qualifications

• Customer service experience in a hotel setting preferred.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, property management system, Word, and Excel is strongly preferred.
• Must have valid driver’s license, and acceptable driving history subject to company approval.

Responsibilities

• Greet guests and complete check-in/check-out in the PMS with pertinent information.
• Handle cash, credit card information and goods at the property.
• Identify guest needs and provide information about hotel services and amenities.
• Take reservations from callers and input/update/cancel in the PMS.
• Dress in professional attire.
• Typical schedule: Midshifts 1:00PM-9:00PM or 3:00PM-11:00PM; weekends/holidays; possible 11PM-7AM shift for full-time.

Skills

Customer service experience

Education

High School diploma or equivalent

Tools

Intranet

Property management system

Word

Excel

Job description

Buffalo Lodging Associates is seeking a Front Desk Agent for Courtyard Sarasota University Park/Lakewood Ranch in University Park, FL. The role involves greeting guests, handling check-ins/outs, and providing information about hotel services with a professional demeanor.

The position supports weekend and holiday coverage with mid to late shifts. A valid driver’s license and basic computer skills are required, and experience with PMS is highly valued.