Guest Experience Agent - Front Desk

Kolter Hospitality, LLC.; Sarasota (FL); Presencial; USD 18 000 - 26 000; Tempo integral

Resumo da oferta

Kolter Hospitality's Embassy Suites Sarasota is seeking a friendly Front Desk Clerk to welcome guests, process check-ins and check-outs, issue room keys and coordinate requests.

You will assist with reservations, inform guests about services and amenities, manage cash transactions, and follow safety procedures. Weekend availability expected; prior hospitality experience a plus. This entry-level role offers growth within a team focused on service excellence.

Qualificações

• Weekend availability required.
• Ability to operate a computer and reservation system.
• Customer service or hospitality experience a plus.

Responsabilidades

• Process check-ins and check-outs.
• Coordinate guest requests and inform guests of services and amenities.
• Welcome guests by name and assist with room keys and billing.
• Sell/upsell hotel services and manage cashiering tasks.
• Report items needing repair and follow safety procedures.

Conhecimentos

Customer service

Reservation system

Cash handling

Ferramentas

Reservation system

Computer skills

Descrição da oferta de emprego

Kolter Hospitality's Embassy Suites Sarasota is seeking a friendly Front Desk Clerk to welcome guests, process check-ins and check-outs, issue room keys and coordinate requests.

You will assist with reservations, inform guests about services and amenities, manage cash transactions, and follow safety procedures. Weekend availability expected; prior hospitality experience a plus. This entry-level role offers growth within a team focused on service excellence.