Guest Experience Pro: Front Desk (Part-Time, Flexible Shifts)

Huntington Hotel Group; Millbrae (CA); On-site; USD 24,000 - 34,000; Part time

Job summary

Huntington Hotel Group in Millbrae, CA is seeking a Guest Experience Specialist to greet guests, handle check-ins/check-outs, manage room assignments, and promote hotel amenities with warmth and professionalism.

This part-time front desk position requires a friendly, detail-oriented team member who can communicate clearly, coordinate with other departments, and ensure memorable guest experiences from arrival to departure.

Qualifications

• High School diploma or equivalent required.
• Customer service experience with a talent for making people feel welcome.
• Previous hotel front desk experience is a plus but not required.

Responsibilities

• Be the friendly face of our hotel, greeting guests with warmth and professionalism.
• Efficiently manage room assignments and key distribution.
• Stay informed about hotel events, ensuring smooth guest experiences.
• Handle check-ins and check-outs seamlessly, creating memorable first and last impressions.
• Process payments and prepare accurate guest invoices.
• Keep the front desk organized, clean, and safe.
• Serve as the go-to expert for hotel amenities and local hotspots.
• Recommend top dining, entertainment, and shopping options nearby.
• Manage guest communications, including mail and messages, with discretion.
• Coordinate transportation arrangements like a pro.
• Respond calmly and effectively during emergencies.
• Answer calls promptly with a friendly, professional demeanor.
• Assist guests with in-room features for maximum comfort.
• Log and follow up on guest feedback to ensure satisfaction.
• Communicate guest needs to the right departments quickly and clearly.
• Resolve billing issues with attention to detail and accuracy.
• Handle transactions securely and with integrity.
• Master property management systems and tech tools to streamline operations.
• Promote current rates, offers, and hotel packages with enthusiasm.
• Conduct engaging tours of guestrooms and meeting spaces for prospective guests.
• Jump in wherever needed with a positive, can-do attitude.

Skills

Communication skills

Flexible schedule

Hospitality mindset

Professionalism

Attention to detail

Education

High School diploma or equivalent

Job description

Huntington Hotel Group in Millbrae, CA is seeking a Guest Experience Specialist to greet guests, handle check-ins/check-outs, manage room assignments, and promote hotel amenities with warmth and professionalism.

This part-time front desk position requires a friendly, detail-oriented team member who can communicate clearly, coordinate with other departments, and ensure memorable guest experiences from arrival to departure.