Guest Experience Specialist – Front Desk & Reservations

Pacific Hotel Management, LLC; Palo Alto (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

Pacific Hotel Management, LLC is seeking a Front Desk Agent for our Palo Alto property. The role involves greeting guests, handling check-in/check-out, assisting with reservations, and promoting hotel services to enhance guest satisfaction.

Ideal candidates have at least 1 year of hospitality/customer service experience, strong English communication, and the ability to multitask in a fast-paced environment. The position requires professional attire and a customer-first mindset.

Qualifications

• Minimum of High School Diploma or equivalent.
• Minimum 1 year of customer service experience in Hospitality or equivalent.
• Strong English business communication skills.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Assist guests with reservations and hotel services.
• Manage multiple calls, emails, and requests while maintaining professionalism.
• Assist with luggage handling and escort guests to rooms or areas as needed.
• Deliver packages and maintain front entrance area free of congestion and safety issues.
• Coordinate communications with other hotel departments to ensure guest satisfaction.

Skills

Customer service

Hospitality skills

English proficiency

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

Email drafting

Job description

Pacific Hotel Management, LLC is seeking a Front Desk Agent for our Palo Alto property. The role involves greeting guests, handling check-in/check-out, assisting with reservations, and promoting hotel services to enhance guest satisfaction.

Ideal candidates have at least 1 year of hospitality/customer service experience, strong English communication, and the ability to multitask in a fast-paced environment. The position requires professional attire and a customer-first mindset.