Guest Experience Specialist — Front Desk

Johnson Hospitality Group; Burlingame (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

Johnson Hospitality Group in Burlingame, CA, is seeking a Front Desk Associate to welcome guests, check in/out, and coordinate with hotel departments to ensure outstanding service.

You will handle the phone system, process reservations, post charges, and uphold guest payment policies while maintaining a friendly, professional demeanor. This role requires strong communication and adherence to safety and quality standards.

Qualifications

• Excellent guest service skills and a welcoming manner.
• Ability to process guest payments and handle cash accurately.
• Experience using a hotel property management system (PMS).
• Strong communication and multitasking abilities in a fast-paced environment.

Responsibilities

• Check guests in and out; make future reservations when needed.
• Post charges to guest accounts and administer payment policies.
• Handle front desk phone system and transfer calls; take messages.
• Input reservations and special requests into the PMS; update room status.

Skills

Guest service

Cash handling

Reservations

Phone system

Communication

Team coordination

Safety procedures

Tools

PMS (Property Management System)

Job description

Johnson Hospitality Group in Burlingame, CA, is seeking a Front Desk Associate to welcome guests, check in/out, and coordinate with hotel departments to ensure outstanding service.

You will handle the phone system, process reservations, post charges, and uphold guest payment policies while maintaining a friendly, professional demeanor. This role requires strong communication and adherence to safety and quality standards.