Guest Experience Specialist — Front Desk

huntington-hotel-group; San Luis Obispo (CA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Career Growth

Innovative Culture

Vibrant Team

Job summary

Huntington Hospitality in San Luis Obispo is looking for a Guest Experience Specialist to enhance guest experiences and promote hotel amenities. This role involves managing the front desk, coordinating guest communications, and showcasing local attractions.

The ideal candidate has a high school diploma and a strong customer service background. You will work in a vibrant team, ensuring that guests feel welcomed and their needs are met with professionalism and enthusiasm.

Qualifications

• Customer service experience with a talent for making people feel welcome.
• Previous hotel front desk experience is a plus but not required.

Responsibilities

• Be the friendly face of our hotel, greeting guests with warmth and professionalism.
• Efficiently manage room assignments and key distribution.
• Stay informed about hotel events, ensuring smooth guest experiences.
• Handle check‑ins and check‑outs seamlessly, creating memorable first and last impressions.
• Process payments and prepare accurate guest invoices.
• Keep the front desk organized, clean, and safe.
• Serve as the go‑to expert for hotel amenities and local hotspots.
• Recommend top dining, entertainment, and shopping options nearby.
• Manage guest communications, including mail and messages, with discretion.
• Coordinate transportation arrangements like a pro.
• Respond calmly and effectively during emergencies.
• Answer calls promptly with a friendly, professional demeanor.
• Assist guests with in‑room features for maximum comfort.
• Log and follow up on guest feedback to ensure satisfaction.
• Communicate guest needs to the right departments quickly and clearly.
• Resolve billing issues with attention to detail and accuracy.
• Handle transactions securely and with integrity.
• Master property management systems and tech tools to streamline operations.
• Promote current rates, offers, and hotel packages with enthusiasm.
• Conduct engaging tours of guestrooms and meeting spaces for prospective guests.
• Jump in wherever needed with a positive, can‑do attitude.

Skills

Strong communication skills

Flexible schedule

Hospitality mindset

Professionalism

Attention to detail

Education

High School diploma or equivalent

Job description

Huntington Hospitality in San Luis Obispo is looking for a Guest Experience Specialist to enhance guest experiences and promote hotel amenities. This role involves managing the front desk, coordinating guest communications, and showcasing local attractions.

The ideal candidate has a high school diploma and a strong customer service background. You will work in a vibrant team, ensuring that guests feel welcomed and their needs are met with professionalism and enthusiasm.