Guest Experience Pro - Front Desk & Check-In

Kalahari-Resorts-; Woodford (VA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Health insurance

Dental insurance

Vision coverage

Employee events

Education assistance

Job summary

Kalahari Resorts & Conventions in the United States is seeking a Guest Service Agent to deliver attentive, courteous service during check-in, stay, and checkout. You will be the first friendly face guests meet, guiding them through the process at kiosks and the front desk, addressing needs, and creating memorable moments.

We value positive, outgoing personalities and strong computer skills to handle reservations and check-in programs.

Qualifications

• Positive and outgoing personalities
• Must be computer-savvy and able to assist with reservations and booking details
• Knowledge of basic hotel functions and check-in programs
• Good under pressure in a fast-paced environment

Responsibilities

• Ensure guests feel welcome with responsive, friendly, and courteous service.
• Leading the guests through the check-in experience at our kiosks and the desk.
• Participate as a team and use core values and service expectations listed in the Kalahari Promise daily.
• Answer guest inquiries about resort services, facilities, restaurants, transportation, and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

Skills

Guest service

Communication

Computer literacy

Teamwork

Tools

Check-in software

Job description

Kalahari Resorts & Conventions in the United States is seeking a Guest Service Agent to deliver attentive, courteous service during check-in, stay, and checkout. You will be the first friendly face guests meet, guiding them through the process at kiosks and the front desk, addressing needs, and creating memorable moments.

We value positive, outgoing personalities and strong computer skills to handle reservations and check-in programs.