Guest Experience Specialist - Front Desk & VIP Services

Presidential Hospitality; Keystone (SD); On-site; USD 32,000 - 42,000; Full time

Job summary

Presidential Hospitality in Keystone, SD, is seeking a friendly Guest Service Agent to welcome guests, handle check-in/out, and manage reservations. You will be the first contact, process payments, and ensure a smooth, memorable stay.

The role requires excellent customer service, strong organizational skills, and the ability to work both independently and as part of a team. Experience in hotel software and communication via phone and email is preferred.

Qualifications

• Experience at a hotel front desk or similar role.
• Familiarity with hotel reservations software.
• Excellent communication and organizational skills.
• Ability to commute to Keystone, SD for shifts.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (contact details and dates).
• Welcome guests upon arrival and assign rooms.
• Provide information about hotel, rooms, rates, and amenities.
• Respond to guest complaints in a timely and professional manner.
• Coordinate with housekeeping to ensure rooms are clean, tidy and furnished.
• Upsell additional facilities and services when appropriate.
• Maintain updated records of bookings and payments.
• Assist supervisor with any other tasks.

Skills

Front desk experience

Reservations software

Customer service

Communication skills

Multi-tasking

Phone etiquette

Education

High school diploma or equivalent

Tools

PMS software

Job description

Presidential Hospitality in Keystone, SD, is seeking a friendly Guest Service Agent to welcome guests, handle check-in/out, and manage reservations. You will be the first contact, process payments, and ensure a smooth, memorable stay.

The role requires excellent customer service, strong organizational skills, and the ability to work both independently and as part of a team. Experience in hotel software and communication via phone and email is preferred.