Guest Service Agent

Kalahari Resorts; Virginia, Northern (IL, KY); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Holiday compensation

Health, dental, and vision coverage

Employee appreciation events

Education assistance programs

Job summary

Kalahari Resorts & Conventions is seeking a Guest Service Agent to provide attentive, courteous service to guests during check-in, stay, and checkout. You will manage kiosk and front desk check-ins, address guest needs, and create memorable moments.

You’ll greet guests as the first smiling face and set the tone for their visit. You’ll be part of our leadership team, embodying Lead with Love, guiding and inspiring associates while delivering extraordinary guest experiences.

Qualifications

• Positive, outgoing personalities that enjoy people.
• Must be computer-savvy and able to assist with reservations and booking details.
• Knowledge of basic hotel functions and check-in programs.
• Ability to stay calm and perform well in a fast-paced environment.

Responsibilities

• Ensure guests feel welcome and receive responsive, courteous service at all times.
• Lead guests through check-in at kiosks and front desk.
• Collaborate with team following Kalahari Promise and service expectations.
• Answer guest inquiries about resort services, facilities, and hours of operation promptly.
• Log and deliver packages, mail, and messages to guests and meeting rooms.

Skills

Outgoing personality

Computer-savvy

Hotel check-in know-how

Under pressure

Job description

At Kalahari Resorts & Conventions, wedon’tjust create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, andcutting-edgeconvention centers that redefine hospitality.

Butwe’remore thana resort. As a family-owned company, our Promise is simple:Lead with Love. This means caring deeply for our guests,associates, andcommunities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnershipwith charity:water,we’realso committed to bringing clean water to one million people in Africa.

Guest Service Agent

Kalahari Resorts & Conventions is seeking a Guest Service Agent .In this role, you will provide attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout. You’ll be responsible for managing check-ins at both the kiosk and the front desk, addressing guest needs, and creating memorable moments. You’ll often be the first point of contact for our guests, many of whom have traveled hours to visit. You’re the first smiling face to welcome them and orient them to this amazing destination!

As part of our leadership team,you’llembody our Promise toLead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences.You’ll be one of the first associates to greet our guests and to set the tone for their entire experience.

Position starting as early as September.

Pay Rate - $17 - $18/Hr.

Key Responsibilities

• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
• Leading the guests through the check-in experience at our kiosks and the desk.
• Participate as a team and use core values and service expectations listed in the Kalahari Promise daily.
• Answer guest inquiries about resort services, facilities, restaurants, transportation, and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

WhatWe’reLooking For

• Positive and outgoing personalities that enjoy people.
• Must be computer-savvy and eager to provide excellent service to guests when looking into reservations and booking details.
• Knowledge of basic hotel functions and check-in programs.
• Good under pressure and in a fast-paced environment
• We will train the right person with the right attitude, personality, and drive.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leadersLead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized byForbesas one of America’s Best Midsize Employers, America’s Best Employers for Women, and byUSA TODAYas the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI|Sandusky, OH|Pocono Manor, PA|Round Rock, TX|Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765

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