Overnight Front Desk Agent

Kalahari Resorts

Pocono, Northern (ID, KY)

Hybrid

USD 2,066,000 - 2,755,000

Full time

14 days+

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Benefits offered by this job

Career growth opportunities with promo

401(k) matching

Health, dental, and vision coverage

Employee appreciation events

Education assistance programs

Job summary

Kalahari Resorts & Conventions in Pocono Manor, PA is seeking an Overnight Front Desk Agent. You will provide attentive, courteous, and efficient service during check-in, stay, and checkout, while maximizing room revenue and occupancy.

As part of our leadership team, you’ll Lead with Love, guide and support associates, and ensure smooth daily operations. This is an hourly wage role with an increase due to shift differential.

Qualifications

College courses in hotel/motel management are helpful.
Previous hospitality or related experience helpful.
Computer experience required.

Responsibilities

Check guests in/out in a friendly, efficient, courteous and confidential manner.
Greet and welcome guests at the Front Desk in accordance with resort standards.
Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Fully comprehend and operate all relevant aspects of the Front Desk computer system, copiers, fax machines and other office equipment.

Skills

Customer service

Computer skills

Hospitality experience

Education

Hotel/motel management courses

Tools

Front Desk software

Job description

Ohio - 419-433-7200 ext. 34030

Job Title

Overnight Front Desk Agent

Location(s)

Kalahari Resorts PA-PA, Pocono Manor , Pennsylvania 18349 , United States

Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort. As a family-owned company, our Promise is simple:Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.

Overnight Front Desk Agent

Kalahari Resorts & Conventions is seeking anOvernight Front Desk Agent. In this role, you will be responsible forproviding attentive, courteous, and efficient service to all guests; during check-in throughout their stay, and at checkout, while maximizing room revenue and occupancy.

As part of our leadership team, you’ll embody our Promise toLead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll be the first point of contact for guests, setting the tone for their stay by providing friendly, efficient check-in and check-out experiences while addressing needs with professionalism and care. You’ll also support associates by maintaining clear communication and teamwork to ensure smooth daily operations.

This is an hourly wage role with an increase due to shift differential

Key Responsibilities

Approach all encounters with guests and associates in a friendly, service-oriented manner.
Ensure that all guests are checked in/out in a friendly, efficient, courteous and confidential manner based on resort standards.
Greet and welcome all guests approaching the Front Desk in accordance with Kalahari Resort standards.
Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Fully comprehend and operate all relevant aspects of the Front Desk computer system, copiers, fax machines and other office equipment.

What We’re Looking For

College courses in hotel/motel management are helpful.
Previous hospitality or related experience helpful.
Computer experience required.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

Career growth opportunities with promotion from within
401(k) matching, paid time off, and holiday compensation
Health, dental, and vision coverage for full-time associates
Employee appreciation events, discounts, and perks at all resorts
Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leadersLead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized byForbesas one of America’s Best Midsize Employers, America’s Best Employers for Women, and byUSA TODAYas the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

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We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

Wisconsin Dells - 608-254-5466 ext. 42123

Ohio - 419-433-7200 ext. 34030

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765

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