Guest Experience Pro - Front Desk & Check-In

Aimbridge Hospitality; Durham (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for a Candlewood Suites property in the Raleigh-Durham area of Durham, NC. You will greet guests, handle check-ins/check-outs, and coordinate with other hotel teams to ensure a seamless guest experience.

The role emphasizes guest service, teamwork, and efficient use of hotel software to manage reservations and billing. This is a full-time on-site opportunity at Candlewood Suites Durham - RTP.

Qualifications

• High school diploma or equivalent.
• Experience in a hotel or related field preferred.
• Familiarity with hotel management software.
• Familiarity with Microsoft Office suite.

Responsibilities

• Deliver warm, top-tier guest service and memorable experiences.
• Communicate clearly and confidently with guests and team members.
• Think quickly to solve guest issues and keep operations smooth.
• Manage reservations, check-ins/check-outs, and financial details efficiently.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma

Hotel software familiarity

MS Office familiarity

Tools

Hotel management software

Microsoft Office

Job description

Aimbridge Hospitality is seeking a Front Desk Agent for a Candlewood Suites property in the Raleigh-Durham area of Durham, NC. You will greet guests, handle check-ins/check-outs, and coordinate with other hotel teams to ensure a seamless guest experience.

The role emphasizes guest service, teamwork, and efficient use of hotel software to manage reservations and billing. This is a full-time on-site opportunity at Candlewood Suites Durham - RTP.