Candlewood Suites Durham - Front Desk Agent

Aimbridge Hospitality LLC; Durham (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A premier hospitality company in Durham, NC seeks a Front Desk Agent to create memorable guest experiences. This role emphasizes excellent guest service, effective communication, quick problem-solving, and multitasking in a busy environment. Candidates should have a high school diploma and preferably experience in hospitality. Benefits include daily pay, medical coverage, and a 401k plan. This is an exciting opportunity for individuals passionate about the hospitality industry.

Qualifications

• Experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Master warm welcomes and smooth check-ins.
• Ensure every guest interaction feels effortless.
• Organize and manage reservations and financial details.
• Quickly solve problems to ensure guest satisfaction.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Front Desk Agent

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills / Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

• Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Located in the heart of the Raleigh-Durham area, the Candlewood Suites® Durham - RTP hotel’s setting in Durham, NC is bursting with both business and entertainment opportunities. The hotel’s location near Raleigh Durham International Airport (RDU) and I-40, Research Triangle Park is the largest research park in the country and is only two miles away. The hotel’s property is near Duke University, the University of North Carolina and North Carolina State University. The Raleigh - Durham area offers a variety of entertainment. Spend a day walking through the Sarah P. Duke Gardens or visiting the North Carolina Museum of Life and Science. The hotel’s location near Duke University and the University of North Carolina gives guests access to some of the best sporting events in the country. An extensive collection of bars, nightclubs and restaurants comprise the bustling nightlife.