Candlewood Suites Durham - Front Desk Agent

Aimbridge Hospitality; Durham (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for a Candlewood Suites property in the Raleigh-Durham area of Durham, NC. You will greet guests, handle check-ins/check-outs, and coordinate with other hotel teams to ensure a seamless guest experience.

The role emphasizes guest service, teamwork, and efficient use of hotel software to manage reservations and billing. This is a full-time on-site opportunity at Candlewood Suites Durham - RTP.

Qualifications

• High school diploma or equivalent.
• Experience in a hotel or related field preferred.
• Familiarity with hotel management software.
• Familiarity with Microsoft Office suite.

Responsibilities

• Deliver warm, top-tier guest service and memorable experiences.
• Communicate clearly and confidently with guests and team members.
• Think quickly to solve guest issues and keep operations smooth.
• Manage reservations, check-ins/check-outs, and financial details efficiently.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma

Hotel software familiarity

MS Office familiarity

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Join Our Team as a Front Desk Agent!
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Located in the heart of the Raleigh-Durham area, the Candlewood Suites® Durham - RTP hotel's setting in Durham, NC is bursting with both business and entertainment opportunities.The hotel's location near Raleigh Durham International Airport (RDU) and I-40. Research Triangle Park is the largest research park in the country and is only two miles away. The hotel's property is near Duke University, the University of North Carolina and North Carolina State University.The Raleigh - Durham area offers a variety of entertainment. Spend a day walking through the Sarah P. Duke Gardens or visiting the North Carolina Museum of Life and Science. The hotel's location near Duke University and the University of North Carolina gives guests access to some of the best sporting events in the country. An extensive collection of bars, nightclubs and restaurants comprise the bustling nightlife.