Guest Experience Pro — Front Desk Agent

Aimbridge Hospitality LLC; Charlotte (NC); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Disability Insurance

Life Insurance

Paid Time Off

EAP

401k

Job summary

Candlewood Suites Arrowood in Charlotte, NC is seeking a Front Desk Agent to deliver warm welcomes, seamless check-ins, and a memorable guest experience. You will be the face of the hotel, balancing reservations, requests, and guest interactions with a friendly, professional demeanor.

The role requires open availability including weekends and holidays, with shifts from 7:00am-3:00pm and 3:00pm-11:00pm. Prior hotel or hospitality software experience is preferred, and full-time benefits are

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest Service Superstar: warm vibes and top-tier service for guests.
• Communication Champ: clear, confident communication with guests and team.
• Quick-Thinking Problem Solver: resolve issues fast and smoothly.
• Multitasking Marvel: manage reservations, check-ins/outs, and finances efficiently.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High School Diploma or equivalent

Tools

Hotel Management Software

Microsoft Office

Job description

Candlewood Suites Arrowood in Charlotte, NC is seeking a Front Desk Agent to deliver warm welcomes, seamless check-ins, and a memorable guest experience. You will be the face of the hotel, balancing reservations, requests, and guest interactions with a friendly, professional demeanor.

The role requires open availability including weekends and holidays, with shifts from 7:00am-3:00pm and 3:00pm-11:00pm. Prior hotel or hospitality software experience is preferred, and full-time benefits are