Guest Experience Pro — Flexible Schedule & Front Desk Hero

TOCA Football; Naperville (IL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive Pay

Part Time, Flexible Scheduling

Career Growth & Development

Employee Assistance Program

Active & Fit Membership

Benefits Hub Discount Marketplace

4 TOCA Training Sessions

50% Off Classes

Free Pick/League Play

1 Free Birthday Party

Food and Beverage Discount

2 Free Packages to share with your squ

Job summary

TOCA Football in Naperville, IL seeks a courteous Guest Experience Associate to welcome guests, answer questions, and support operations with a positive energy. You will help keep the center running smoothly during evenings and weekends, while contributing to a fun, high-energy environment.

The role emphasizes teamwork, strong communication, and a willingness to assist in concessions and front-d desk duties, with opportunities for growth within TOCA.

Qualifications

• Experience in guest service or hospitality is a plus.
• Ability to greet guests warmly and resolve questions with a positive attitude.
• Willingness to work evenings and weekends as needed.

Responsibilities

• Greet guests and deliver a high-energy experience with a welcoming attitude.
• Answer questions, handle feedback, and resolve concerns promptly.
• Assist with concessions and front-desk operations to keep the center flowing smoothly.
• Help with scheduling, check-ins, sign-ups, and events as needed.
• Maintain clean, stocked spaces and support event setup.

Skills

People-oriented service

Excellent communication

Team collaboration

Evenings/weekends flexible

Physical fitness (lift 30 lbs)

Tools

Google Suite

Job description

TOCA Football in Naperville, IL seeks a courteous Guest Experience Associate to welcome guests, answer questions, and support operations with a positive energy. You will help keep the center running smoothly during evenings and weekends, while contributing to a fun, high-energy environment.

The role emphasizes teamwork, strong communication, and a willingness to assist in concessions and front-d desk duties, with opportunities for growth within TOCA.