Guest Experience Pro: Energetic Host & Ops

TOCA Football; Wixom (MI); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Part Time, Flexible Scheduling

Employee Assistance Program

Active & Fit Membership

Benefits Hub Discount Marketplace

4 TOCA Training Sessions, 50% Off

Job summary

TOCA Football is seeking a friendly Guest Experience Associate to welcome guests, manage the front desk, and help ensure a high-energy, 10/10 experience at our Wixom center. You will engage guests, answer questions, and assist with concessions as needed, contributing to smooth daily operations.

The role requires evening and weekend availability, the ability to lift 30+ lbs, and a passion for people and our TOCA culture. This is a part-time on-site position in Wixom, MI.

Qualifications

• Excellent communication and guest service mindset.
• Ability to stay calm under pressure and create a welcoming experience.
• Willingness to work evenings and weekends; ability to lift 30+ lbs.

Responsibilities

• Greet guests and ensure every guest feels like an MVP.
• Address questions and feedback with care and positivity.
• Maintain front desk operations and assist with concessions as needed.
• Support scheduling, sign-ups and events; keep guests engaged.
• Uphold TOCA service standards and energy throughout the center.

Skills

Communication skills

Customer service

Guest relations

Teamwork

Tools

Google Suite

Scheduling tools

Job description

TOCA Football is seeking a friendly Guest Experience Associate to welcome guests, manage the front desk, and help ensure a high-energy, 10/10 experience at our Wixom center. You will engage guests, answer questions, and assist with concessions as needed, contributing to smooth daily operations.

The role requires evening and weekend availability, the ability to lift 30+ lbs, and a passion for people and our TOCA culture. This is a part-time on-site position in Wixom, MI.