Guest Experience Associate

TOCA Football

Evanston (IL)

On-site

USD 17,000 - 25,000

Part time

9 days ago

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Benefits offered by this job

Competitive Pay & On Demand Pay

Part Time, Flexible Scheduling

Career Growth & Development

Employee Assistance Program

Active & Fit Membership

Benefits Hub Discount Marketplace

TOCA Training Sessions, 50% Off, Free/

Job summary

TOCA Football in Evanston, IL is seeking a Guest Experience Associate to greet guests, deliver a top-tier experience, and keep the center energetic and welcoming. You’ll combine front-desk duties, guest interactions, and occasional concessions to ensure smooth operations.

This role requires evening and weekend availability with a clear opportunity for growth within TOCA’s culture and teams. Join a vibrant environment focused on amazing guest experiences.

Qualifications

Greet guests warmly and communicate effectively.
Provide helpful, friendly guest service.

Responsibilities

Greet like a champ, answer like a pro, and make every guest feel like an MVP.
Handle questions, feedback, and concerns with good vibes and care.
Jump in to fix issues quickly or tag in a teammate.
Work together to keep things flowing and guests happy.
Work in concessions (as needed).
Keep the space clean, stocked, and ready for action.
Help with scheduling, check-ins, sign-ups, and events.
Own the front desk like it's your stage.
Waivers, payments, reports = no big deal for you.
Learn the TOCA way and level up your game.
Gain development to keep your career going with TOCA.
Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.

Job description

About TOCA Soccer

At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.

What makes a TOCA Teammate? We value an individual that seeks to...

Play Hard
Care Deeply
Grow Together
Strive for Excellence
Create Awesome Experiences

Why You’ll love being apart of the TOCA Team:

You’ll have full access to our TOCA Treats, which includes (but is not limited to!):

Competitive Pay & On Demand Pay
Part Time, Flexible Scheduling
Career Growth & Development
Employee Assistance Program
Active & Fit Membership
Benefits Hub Discount Marketplace
So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Whew!

Job Highlights:

Job Title: Guest Experience Associate

Location: Evanston, IL

Report To: General Manager

Hours Required: Candidates must be able to work evenings and weekends

Position Overview:

You’re the face of TOCA — the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you’re all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass.

What You’ll Be Doing:

Guest Experience Hero (60%)

Greet like a champ, answer like a pro, and make every guest feel like an MVP
Handle questions, feedback, and concerns with good vibes and care
Jump in to fix issues quickly or tag in a teammate
Work together to keep things flowing and guests happy
Work in concessions (as needed)

Operations Guru (30%)

Keep the space clean, stocked, and ready for action
Help with scheduling, check-ins, sign-ups, and events
Own the front desk like it's your stage

Admin But Make It Snappy (5%)

Waivers, payments, reports = no big deal for you

Training + Growth (5%)

Learn the TOCA way and level up your game
Gain development to keep your career going with TOCA

TOCA Culture (100%!)

Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.

You’ll Crush This Role If You: