Guest Experience Pro (Flexible Shifts)

TOCA Football; Rocky River (OH); On-site; USD 16,531 - 24,796; Part time

Benefits offered by this job

Competitive Pay & On Demand Pay

Part Time, Flexible Scheduling

Career Growth & Development

Employee Assistance Program

Active & Fit Membership

Benefits Hub Discount Marketplace

4 TOCA Training Sessions

50% Off Classes

Free Pick/League Play

1 Free Birthday Party

Food and Beverage Discount

2 Free Packages to share with your sqd

Job summary

TOCA Soccer in Rocky River, OH is seeking a Guest Experience Associate to greet guests, provide a warm welcome, and help deliver exceptional, 10/10 experiences. You’ll be the first friendly face, answer questions, and keep energy high while guiding guests through check-ins and events.

This role emphasizes teamwork, strong communication, and a can-do attitude. You’ll work evenings and weekends, support concessions, manage front desk duties, and contribute to a positive TOCA culture with flexible

Qualifications

• Excellent guest service and communication skills.
• Ability to work evenings and weekends.
• Lift 30+ lbs and stay energetic.

Responsibilities

• Greet guests and provide a warm welcome, delivering 10/10 guest experiences.
• Answer questions, feedback, and concerns with good vibes and care.
• Fix issues quickly or tag in a teammate to keep things moving.
• Collaborate to ensure smooth operation and guest satisfaction.
• Assist with concessions when needed.
• Keep the space clean, stocked, and ready for action.
• Own the front desk and support scheduling, sign-ups, and events.

Skills

People skills

Communication

Google Suite

Tools

Google Suite

Job description

TOCA Soccer in Rocky River, OH is seeking a Guest Experience Associate to greet guests, provide a warm welcome, and help deliver exceptional, 10/10 experiences. You’ll be the first friendly face, answer questions, and keep energy high while guiding guests through check-ins and events.

This role emphasizes teamwork, strong communication, and a can-do attitude. You’ll work evenings and weekends, support concessions, manage front desk duties, and contribute to a positive TOCA culture with flexible