Guest Experience Hero — Evening & Weekend Shifts

TOCA Football; Evanston (IL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive Pay & On Demand Pay

Part Time, Flexible Scheduling

Career Growth & Development

Employee Assistance Program

Active & Fit Membership

Benefits Hub Discount Marketplace

TOCA Training Sessions, 50% Off, Free/

Job summary

TOCA Football in Evanston, IL is seeking a Guest Experience Associate to greet guests, deliver a top-tier experience, and keep the center energetic and welcoming. You’ll combine front-desk duties, guest interactions, and occasional concessions to ensure smooth operations.

This role requires evening and weekend availability with a clear opportunity for growth within TOCA’s culture and teams. Join a vibrant environment focused on amazing guest experiences.

Qualifications

• Greet guests warmly and communicate effectively.
• Provide helpful, friendly guest service.

Responsibilities

• Greet like a champ, answer like a pro, and make every guest feel like an MVP.
• Handle questions, feedback, and concerns with good vibes and care.
• Jump in to fix issues quickly or tag in a teammate.
• Work together to keep things flowing and guests happy.
• Work in concessions (as needed).
• Keep the space clean, stocked, and ready for action.
• Help with scheduling, check-ins, sign-ups, and events.
• Own the front desk like it's your stage.
• Waivers, payments, reports = no big deal for you.
• Learn the TOCA way and level up your game.
• Gain development to keep your career going with TOCA.
• Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
• Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.

Job description

TOCA Football in Evanston, IL is seeking a Guest Experience Associate to greet guests, deliver a top-tier experience, and keep the center energetic and welcoming. You’ll combine front-desk duties, guest interactions, and occasional concessions to ensure smooth operations.

This role requires evening and weekend availability with a clear opportunity for growth within TOCA’s culture and teams. Join a vibrant environment focused on amazing guest experiences.