Guest Experience Pro - Flexible Hours

TOCA Football, Inc.; Indian Trail (NC); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Competitive Pay & On Demand Pay

Part Time, Flexible Scheduling

Career Growth & Development

Employee Assistance Program

Active & Fit Membership

Benefits Hub Discount Marketplace

4 TOCA Training Sessions

50% Off Classes

Free Pick/League Play

1 Free Birthday Party

Food and Beverage Discount

2 Free Packages to share with yourSqu?

Job summary

TOCA Soccer is hiring a Guest Experience Associate at the Indian Trail center. You will be the face of TOCA, delivering exceptional guest interactions, managing front desk operations, and supporting concessions. You’ll work evenings and weekends to match peak times and help create a high-energy, welcoming environment.

The role emphasizes friendly service, strong communication, and teamwork, with training provided to master TOCA’s standards and culture.

Qualifications

• Love people and good vibes.
• Top-tier communication skills required.
• Stay cool under pressure during busy periods.
• Familiar with Google Suite and scheduling tools (on-site training).

Responsibilities

• Guest Experience Hero: greet guests, answer questions, handle feedback with care, assist with concessions as needed.
• Operations Guru: keep space clean, manage check-ins, sign-ups, events, front desk duties.
• Admin: handle waivers, payments, reports.
• Training & Growth: learn TOCA practices and develop professionally.
• TOCA Culture: uphold service standards, foster a welcoming, unified center.

Skills

People skills

Communication

Staying calm under pressure

Google Suite

Scheduling tools

Evening/weekend availability

Lifting 30+ lbs

Tools

Google Suite

Job description

TOCA Soccer is hiring a Guest Experience Associate at the Indian Trail center. You will be the face of TOCA, delivering exceptional guest interactions, managing front desk operations, and supporting concessions. You’ll work evenings and weekends to match peak times and help create a high-energy, welcoming environment.

The role emphasizes friendly service, strong communication, and teamwork, with training provided to master TOCA’s standards and culture.