Guest Experience Champion — Part-Time, Flexible Scheduling

TOCA Football

Columbus (OH)

On-site

USD 21,000 - 26,000

Part time

4 days ago

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Benefits offered by this job

Part Time, Flexible Scheduling

Career Growth & Development

Employee Assistance Program

Active & Fit Membership

Benefits Hub Discount Marketplace

TOCA Treats and Perks

Job summary

TOCA Soccer in Columbus, OH is seeking a Guest Experience Associate to deliver outstanding guest experiences and keep the center running smoothly. You are the first friendly face, guiding guests, managing questions, and helping with concessions when needed.

The role emphasizes energy, teamwork, and a positive attitude, with part-time hours including evenings and weekends. TOCA offers perks such as flexible scheduling and growth opportunities.

Qualifications

Love people and good vibes.
Top-tier communication skills.
Can stay cool under pressure.
Know your way around Google Suite and scheduling tools.
Able to work evenings and weekends.
Able to lift 30+ lbs and stay energetic.

Responsibilities

Greet guests warmly and ensure every guest feels like an MVP.
Answer questions, handle feedback and concerns with care.
Fix issues quickly or tag in a teammate to resolve them.
Keep the space clean, stocked, and ready for action.
Assist with scheduling, check-ins, sign-ups, and events.
Own the front desk and manage waivers, payments, and reports.
Participate in training and development to grow with TOCA.

Skills

Communication skills

People skills

Customer service mindset

Tools

Google Suite

Scheduling tools

Job description

The role emphasizes energy, teamwork, and a positive attitude, with part-time hours including evenings and weekends. TOCA offers perks such as flexible scheduling and growth opportunities.

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