Guest Experience Pro — Elevate Guest Delight & Growth

Hyatt Hotels Corporation; California, Northern (MO, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefit plan for associates

401K matching

Discounts at Crescent properties

Job summary

Crescent Hotels & Resorts is seeking a Guest Experience Agent at Hyatt Regency Waikiki Beach Resort and Spa in Honolulu, HI. You will greet guests, register arrivals, and assist with checkout while delivering outstanding guest service and ensuring financial profitability.

You will use the POS system, promote hotel services, and provide local information. A passion for hospitality and strong computer skills are essential for success in a fast-paced environment.

Qualifications

• Prior experience as a Guest Experience Agent in hotel or high-volume service environment.
• Excellent computer skills and passion for customer service.
• Team player with strong communication skills.

Responsibilities

• Greet guests and register arrivals, input guest information, confirm room rate and locate rooms.
• Assist guests at checkout, handle payments, and process various forms of payment.
• Demonstrate knowledge of hotel services, room types, and local area information; upsell hotel services.
• Respond to guest inquiries and resolve issues promptly and professionally.
• Handle guest complaints and negotiate solutions to ensure satisfaction.

Skills

Guest experience

Customer service

Computer skills

Teamwork

Tools

Point-of-Sale System

Job description

Crescent Hotels & Resorts is seeking a Guest Experience Agent at Hyatt Regency Waikiki Beach Resort and Spa in Honolulu, HI. You will greet guests, register arrivals, and assist with checkout while delivering outstanding guest service and ensuring financial profitability.

You will use the POS system, promote hotel services, and provide local information. A passion for hospitality and strong computer skills are essential for success in a fast-paced environment.