Front Desk Agent (Guest Services Agent) – On Call

Hyatt Taleo; Honolulu (HI); On-site; USD 39,000 - 50,000; Part time

Job summary

Hyatt Regency Waikiki Beach Resort and Spa in Honolulu is seeking a Front Desk Agent (Guest Services Agent) for on-call coverage. You will interact with guests throughout their stay, assist with check-in/out, and share information about the resort and local attractions.

The role emphasizes warm aloha service, flexibility with shifts including overnights/weekends, and the ability to thrive in a fast-paced hotel environment. On-site location at Waikiki Beach.

Qualifications

• Prior customer service experience with direct interaction with guests.
• Willingness to interact with a diverse clientele.
• Open availability, including overnights and weekends.
• Comfortable working in a fast-paced environment.
• A true desire to satisfy the needs of others in a fast paced environment.
• Previous hotel experience preferred.
• Able to work a variety of shifts including holidays.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.

Responsibilities

• Greet and assist guests during check-in and check-out.
• Provide information on resort facilities, dining, spa, and local attractions.
• Deliver exceptional guest service with aloha spirit.

Skills

Customer service

Guest interaction

Open availability

Fast-paced environment

Customer focus

Hotel experience

Flexible shifts

Verbal communication

Written communication

Stamina

Job description

Front Desk Agent (Guest Services Agent) – On Call | HON006856

Description

Hyatt Regency Waikiki Beach Resort and Spa is searching for a Front Desk Agent (Guest Service Agent) to join our Front Office Team in an On-Call capacity.

Hyatt Regency Waikiki Beach Resort and Spa is a 1230 room property, located in the heart of Waikiki, just steps away from azure blue waters and soft sands of Waikiki Beach. We emphasize personalized services with the spirit of Aloha and focus on the importance of learning and sharing our Hawaiian Culture and History with our colleagues and guests.

Front Desk Agents are responsible for directly interacting with guests throughout their stay. From the arrival and check-in process through check-out and departures, our Front Desk Agents provide information about the Resort, Restaurants, Spa, and surrounding areas to provide an exceptional experience.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. With opportunity for growth and to launch a life-long, fulfilling career; care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.

The hourly rate of pay for this position is $28.67 – $35.84.

Qualifications

• Prior customer service experience with direct interaction with guests
• Ability to interact with a diverse clientele
• Open availability, including overnights and weekends
• Comfortable with fast paced environment

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Previous hotel experience preferred
• Able to work a variety of shifts including holidays
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.

Primary Location

: US-HI-Honolulu

Organization

: Hyatt Regency Waikiki Beach Resort and Spa

Pay Basis

: 28.67 Hourly US Dollar (USD)

Job Level

: Hourly/Entry Level Employee | On-call/Casual

Job

: Front Office