Guest Experience Porter: Clean, Helpful Parking Concierge

Towne; Louisville (KY); On-site; USD 1,929,000 - 2,480,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement savings

Job summary

Towne Park is seeking a Porter to perform basic cleaning and hospitality services in the garage area while assisting guests with directions and requests. The role focuses on keeping the facility clean, safe, and welcoming, with attentive customer service during shifts in the PM window.

The Porter will handle routine maintenance tasks, support with garbage and waste receptacles, and ensure seamless guest experiences in the parking environment.

Qualifications

• Must be able to read and write Standard English language.
• Must be able to read and comprehend simple instructions, short correspondence and memos.

Responsibilities

• Cleanliness checks of all guest entrances/elevator landings in the entire garage between shifts.
• Use a mop or power washer to remove stains in the common area and wipe signage and wayfinding materials.
• Maintain general garage cleanliness with cleaning tools and remove debris around vehicles.
• Wipe signage and equipment at garage entrances/exits and clean gates and card reading devices.
• Empty returned guest key receptacles at exits and assist with any maintenance needs.
• Assist guests with directions and inquiries, providing area information when needed.
• Protect guest confidentiality in accordance with HIPAA requirements and safeguard financial information.

Skills

Reading & writing English

Education

High school diploma or GED

Job description

Towne Park is seeking a Porter to perform basic cleaning and hospitality services in the garage area while assisting guests with directions and requests. The role focuses on keeping the facility clean, safe, and welcoming, with attentive customer service during shifts in the PM window.

The Porter will handle routine maintenance tasks, support with garbage and waste receptacles, and ensure seamless guest experiences in the parking environment.