Guest Experience & Pickup Specialist

Floor & Decor Holdings Inc.; Reno (NV); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonus opportunities & career growth

401k with company match

Employee Stock Purchase Plan

Paid vacation and holidays

Job summary

Floor & Decor Holdings Inc. is seeking an associate to greet customers and manage the storage buy pick-up process in our Reno, NV location.

The role works full-time or part-time, with duties including assisting customers, following SOPs, verifying pickup eligibility, and processing orders at the POS. The ideal candidate has at least 1 year of retail sales experience, strong communication, and computer skills to efficiently handle inquiries, stock products, and support store operations while

Qualifications

• 1 year of retail sales experience or equivalent combination of education and experience.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills with the ability to work with all levels of store management and store associates.
• Strong computer skills and internet project coordination experience.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering SOP.

Skills

Customer service

Communication

Interpersonal skills

Team work

Tools

POS system

PC proficiency

Job description

Floor & Decor Holdings Inc. is seeking an associate to greet customers and manage the storage buy pick-up process in our Reno, NV location.

The role works full-time or part-time, with duties including assisting customers, following SOPs, verifying pickup eligibility, and processing orders at the POS. The ideal candidate has at least 1 year of retail sales experience, strong communication, and computer skills to efficiently handle inquiries, stock products, and support store operations while