Customer Pick-Up & Sales Concierge

Floor & Decor; Reno (NV); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Paid time off

Job summary

Floor & Decor in Reno, NV is seeking a customer-facing Retail Associate to greet customers and manage the storage buy pick-up process. This role supports store operations and may be full-time or part-time. Compensation reflects the posted pay range.

The position requires excellent communication and interpersonal skills, strong computer abilities, and the ability to work in a fast-paced environment while ensuring accurate pickup verification and customer service.

Qualifications

• 1 year of retail sales experience or equivalent.
• Excellent verbal and written communication.
• Excellent interpersonal skills with ability to work with all levels of store management and associates.
• Strong computer skills and internet project coordination experience.
• Must be a self-starter and work well in a fast-paced environment.

Responsibilities

• Greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering SOP.
• Verify the identity of the person picking up the storage buy orders.
• Obtain required customer information on all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Adhere to safety SOPs for lifting practices.
• Be an expert in product knowledge and assist customers with product questions and selections.
• Clean and stock products according to Floor & Decor’s brand standards.
• Act in a manner consistent with the company’s core roles.

Skills

Retail sales

Communication skills

Interpersonal skills

Computer skills

Self-starter

Job description

Floor & Decor in Reno, NV is seeking a customer-facing Retail Associate to greet customers and manage the storage buy pick-up process. This role supports store operations and may be full-time or part-time. Compensation reflects the posted pay range.

The position requires excellent communication and interpersonal skills, strong computer abilities, and the ability to work in a fast-paced environment while ensuring accurate pickup verification and customer service.