Guest Experience Phone Concierge

White Lodging Careers; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Parental leave

DailyPay

EAP

401(k) match

PTO rollover

Wellness tools

Referral bonuses

Tuition reimbursement

Hotel discounts

Growth opportunities

Job summary

White Lodging's Hotel Trinity in Austin seeks a friendly Phone Attendant to welcome guests, field calls, dispatch requests, and ensure timely service. You will learn hotel services, provide thoughtful recommendations, and help craft memorable guest experiences.

Join a collaborative team at a premier Marriott Autograph Collection hotel and contribute to exceptional hospitality in downtown Austin. This role offers competitive benefits and opportunities for growth within White Lodging.

Qualifications

• An outgoing and social personality.
• Excellent communication and listening skills.
• A passion for service with a positive, can-do attitude.
• A collaborative, team-player mindset.
• Ability to adapt to any situation.
• Ability to lift, carry, or otherwise move up to 10 lbs.

Responsibilities

• Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests, and following up to ensure excellent service.
• Attend to each call in a timely, courteous, and efficient manner, using proper telephone etiquette.
• Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
• Develop a thorough knowledge of hotel services, the local area, and nearby travel services to provide accurate answers and thoughtful recommendations.
• Perform other duties as assigned.

Skills

Outgoing personality

Communication skills

Positive attitude

Team player

Adaptability

Light lifting

Job description

White Lodging's Hotel Trinity in Austin seeks a friendly Phone Attendant to welcome guests, field calls, dispatch requests, and ensure timely service. You will learn hotel services, provide thoughtful recommendations, and help craft memorable guest experiences.

Join a collaborative team at a premier Marriott Autograph Collection hotel and contribute to exceptional hospitality in downtown Austin. This role offers competitive benefits and opportunities for growth within White Lodging.