Guest Experience & Operations Supervisor

Lucky Strike Entertainment; Tacoma (WA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Healthcare coverage

Benefits package

Job summary

Lucky Strike Entertainment in Tacoma seeks a Supervisor to join a vibrant, guest-focused team. You will lead a center, drive guest experience, and partner with management to deliver world-class service in a dynamic entertainment venue.

The role requires coaching staff, executing marketing opportunities like leagues and open play, and overseeing food and beverage programs. Flexibility for weekends and holidays is expected; entry-level supervisory path with growth into management.

Qualifications

• HS Diploma or higher required or preferred for leadership roles.
• Excellent guest service focus and professional demeanor.
• 2+ years in Hospitality, Food & Beverage, or Restaurants.
• Strong written and verbal communication skills.
• Proven ability to mentor and develop team members.
• Thrives in a fast-paced entertainment environment.

Responsibilities

• Deliver exceptional guest service and address guest feedback promptly.
• Drive sales and engagement by executing marketing strategies (leagues, open play).
• Build and maintain relationships with leagues and manage related administration.
• Recruit, hire, train, and schedule hourly center staff.
• Lead, coach, and motivate the team to maximize center productivity and guest satisfaction.

Skills

Guest service

Communication

Team leadership

People development

Hospitality experience

Fast-paced environment

Education

HS Diploma

Bachelor’s Degree preferred

Job description

Lucky Strike Entertainment in Tacoma seeks a Supervisor to join a vibrant, guest-focused team. You will lead a center, drive guest experience, and partner with management to deliver world-class service in a dynamic entertainment venue.

The role requires coaching staff, executing marketing opportunities like leagues and open play, and overseeing food and beverage programs. Flexibility for weekends and holidays is expected; entry-level supervisory path with growth into management.