Guest Experience & Operations Supervisor

Lucky Strike Entertainment; Salem (OR); On-site; USD 31,684 - 38,572; Full time

Benefits offered by this job

Performance-based incentives

Healthcare coverage

Total rewards package

Job summary

Lucky Strike Entertainment in Salem, OR is seeking a Supervisor to oversee center operations in the absence of management. You will coordinate with staff, ensure high service standards, and drive sales through leagues and open play.

This role requires 1–2 years in hospitality or related fields, a focus on guest satisfaction, and strong communication. You will lead a team, recruit and train hourly staff, and help manage Food & Beverage initiatives.

Qualifications

• HS Diploma required; Bachelor’s Degree preferred.
• Commitment to great guest service.
• 1–2 years experience in hospitality, food & beverage, or restaurants.
• Solid communication skills.
• Strong team player and people developer.
• Thrives in a fast-paced environment.

Responsibilities

• Be a champion for guests, delivering exceptional service, addressing and resolving complaints.
• Drive sales by executing marketing strategies (leagues, open play, etc.).
• Grow league business by maintaining relationships with bowlers and officers.
• Assist in recruiting, hiring, training, and scheduling hourly center staff.
• Lead the team and motivate them to maximize guest satisfaction and center productivity.
• Oversee Food & Beverage program with training to ensure standards and sales culture.
• Maintain ability to work weekends, holidays, and extended shifts.

Job description

Lucky Strike Entertainment in Salem, OR is seeking a Supervisor to oversee center operations in the absence of management. You will coordinate with staff, ensure high service standards, and drive sales through leagues and open play.

This role requires 1–2 years in hospitality or related fields, a focus on guest satisfaction, and strong communication. You will lead a team, recruit and train hourly staff, and help manage Food & Beverage initiatives.