Guest Experience Floor Supervisor

Lucky Strike Entertainment; Vernon Hills (IL); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Bowling discounts

Boomer’s discounts

Waterpark discounts

401(k) plan

Healthcare plans

Vacation and holidays

Job summary

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift and support bowling, arcade, food and beverage, bar, and events. You will ensure fast service, guest satisfaction, and team performance in a high-energy environment.

The role requires 1–2 years in hospitality or a guest-facing setting, strong communication, and the ability to train and motivate staff while managing busy periods. Competitive benefits and flexible scheduling are provided.

Qualifications

• 1 to 2 years of experience in hospitality, food and beverage, retail, or a guest-facing environment.
• A natural ability to motivate and coach a team in a fast-paced, high-energy setting.
• Strong communication skills and the confidence to resolve guest concerns professionally.
• A floor-first work style; you lead by being present and doing the work alongside your team.
• Basic financial awareness including labor, sales goals, and cost control.
• Ability to stand and walk for extended periods and occasionally lift 25 to 50 pounds.
• High school diploma or equivalent required.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Own the floor on every shift, keeping service flowing and guests happy.
• Step into any position as needed to maintain speed and service standards.
• Coach and develop hourly team members on service, safety, and company expectations.
• Drive sales through guest engagement, upselling, and supporting events.
• Maintain facility readiness, lane conditions, arcade functionality, and smooth operations.
• Assist with cash handling, inventory counts, and labor tracking.

Skills

Team leadership

Customer service

Communication

Flexibility

High energy

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift and support bowling, arcade, food and beverage, bar, and events. You will ensure fast service, guest satisfaction, and team performance in a high-energy environment.

The role requires 1–2 years in hospitality or a guest-facing setting, strong communication, and the ability to train and motivate staff while managing busy periods. Competitive benefits and flexible scheduling are provided.