Guest Experience Floor Lead

Lucky Strike Entertainment; Wauwatosa (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Vacation and Holidays

401(k) Retirement Plans

Employee Stock Purchase Program

Discounts on Bowling, Retail, and Events

Job summary

Join Lucky Strike Entertainment as a Supervisor, where you'll lead the team during shifts to ensure exceptional guest experiences across bowling, arcade, food and beverage services. You'll support and motivate your team, stepping into roles as needed to keep operations running smoothly.

Enjoy benefits like medical plans, wellness resources, a 401(k) plan, and discounts on entertainment. A high school diploma and prior experience in hospitality or retail are key for this dynamic role.

Qualifications

• 1 to 2 years of experience in hospitality, food and beverage, or retail.
• Ability to motivate and coach a fast-paced team.
• Strong communication and problem-solving skills.

Responsibilities

• Lead the floor and ensure service quality on every shift.
• Coach hourly team members on service standards.
• Drive sales through guest engagement.

Skills

Team Leadership

Communication Skills

Guest Satisfaction

Sales Engagement

Basic Financial Awareness

Education

High School Diploma or Equivalent

Job description

Join Lucky Strike Entertainment as a Supervisor, where you'll lead the team during shifts to ensure exceptional guest experiences across bowling, arcade, food and beverage services. You'll support and motivate your team, stepping into roles as needed to keep operations running smoothly.

Enjoy benefits like medical plans, wellness resources, a 401(k) plan, and discounts on entertainment. A high school diploma and prior experience in hospitality or retail are key for this dynamic role.