Operations Supervisor

Hutton Brickyards Riverfront Hotel + Venue; City of Kingston (NY); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

401(k) Plan

Hotel Discounts

Shoes for Crews

Pet Insurance

On Demand Pay

Job summary

Waterford Hotel Group is seeking an Operations Supervisor for our Kingston, NY property. You will lead the Front Desk and Housekeeping teams, drive guest satisfaction, ensure brand standards, and manage day-to-day operations.

The role includes training, scheduling, and coordinating with departments, with a focus on financial goals and service excellence. We offer health benefits, paid time off, 401(k) and more.

Qualifications

• Leadership experience overseeing front desk and housekeeping teams.
• Track record of improving guest satisfaction scores.
• Ability to manage training, scheduling, and adherence to brand standards.

Responsibilities

• Ensure guest satisfaction and brand compliance.
• Oversee front desk and Housekeeping operations daily.
• Train and develop associates.
• Schedule staff and monitor performance.
• Support financial and budgetary goals.
• Coordinate with departments to ensure service standards.

Skills

Team leadership

Guest satisfaction

Job description

Come for a JOB, stay for a CAREER.

Compensation: $35.00 per hour, Full-Time

About Us

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.

Come for a JOB, stay for a CAREER.

Operations Supervisor Overview

The right candidate will have experience leading a team to high Guest Satisfaction scores. The Operations Supervisor of this property is responsible for the day-to-day operations of the Front Desk and Housekeeping departments, including training, development, scheduling and strict adherence to all Waterford Hotel Group guest service standards.

Your Specific Duties In This Role Will Include

• Ensuring Guest Satisfaction and brand compliance
• Associate Teambuilding and Development
• Communications and Business Plan Follow-through
• Financial and Budgetary Goal Attainment
• Facility Engineering Plan Development and Follow-through
• Overseeing of hotel departments

WATERFORD HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITING EXTRAS

• On Demand Pay- Why wait for pay day – get your pay when you need it24/7.
• Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.
• 401k Plan- Nobody wants to work forever, start planning for your future now.
• Hotel Discounts- It’s one of the biggest industry perks.
• Shoes for Crews- All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V

Posted October 8, 2026