Guest Experience & Operations Manager

Stars and Strikes Family Entertainment Center; Myrtle Beach (SC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health & 401k Benefits

Bonuses

Paid-Time Off

Free bowling, laser tag & gameplay!

Job summary

Stars and Strikes Family Entertainment Center is seeking a Concourse Experience Manager for its Myrtle Beach location. The role oversees concourse operations, drives guest satisfaction, and leads a high-volume entertainment center with bowling, food & beverage, and related services.

The ideal candidate brings 1-2 years of management experience, a friendly and professional demeanor, and a passion for hospitality. Weekend and holiday availability is required to support peak times and events.

Qualifications

• 1-2 years of management experience.
• Friendly, outgoing and professional demeanor.
• Experience in Hospitality and/or Food & Beverage is a preferred.
• Must able to work weekends and holidays.

Responsibilities

• Ensure a “FUN” atmosphere.
• Overall Floor Management (bowling, bar and lane service).
• Identify & Resolve Issues Impacting Guest Experience.
• Training and supervising team members.
• Report product/service issues and ensure quality control.

Skills

People leadership

Guest service

Professional demeanor

Time management

Adaptability

Job description

Stars and Strikes Family Entertainment Center is seeking a Concourse Experience Manager for its Myrtle Beach location. The role oversees concourse operations, drives guest satisfaction, and leads a high-volume entertainment center with bowling, food & beverage, and related services.

The ideal candidate brings 1-2 years of management experience, a friendly and professional demeanor, and a passion for hospitality. Weekend and holiday availability is required to support peak times and events.