Guest Experience Lead — Fast-Paced Center Operations

Stars and Strikes Family Entertainment Centers; Myrtle Beach (SC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health & 401k Benefits

Bonuses

Paid-Time Off

Free bowling, laser tag & gameplay!

Job summary

Stars and Strikes Family Entertainment Center in Myrtle Beach, SC is seeking a Concourse Experience Manager to lead daily operations of the concourse, bowling and lane service, and guest interactions. You will drive guest satisfaction, meet sales goals, and coach team members in a fast-paced environment.

The ideal candidate has 1–2 years of management experience, friendly and professional demeanor, and hospitality or Food & Beverage exposure.

Qualifications

• 1–2 years of management experience.
• Hospitality/Food & Beverage experience preferred.
• Must be able to work weekends and holidays.

Responsibilities

• Ensure a FUN atmosphere.
• Overall floor management (bowling, bar and lane service).
• Identify & resolve issues impacting guest experience.
• Training validation and supervising team members.
• Timecard review and inventory checks.

Skills

People Leadership

Guest Service

Communication

Team Management

Job description

Stars and Strikes Family Entertainment Center in Myrtle Beach, SC is seeking a Concourse Experience Manager to lead daily operations of the concourse, bowling and lane service, and guest interactions. You will drive guest satisfaction, meet sales goals, and coach team members in a fast-paced environment.

The ideal candidate has 1–2 years of management experience, friendly and professional demeanor, and hospitality or Food & Beverage exposure.