Guest Experience & Operations Manager

Shake Shack; Homestead (FL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Weekly Pay and Bonuses

Meal Discounts

Medical, Dental, and Vision Insurance

401k Plan with Company Match

Paid Time Off

Paid Parental Leave

Employee Assistance Program

Pre-Tax Commuter and Parking Benefits

Flexible Spending and Dependent Care

Development and Growth Opportunities

Job summary

Shake Shack in Homestead, FL seeks a Restaurant Manager to lead daily operations and deliver exceptional hospitality. You will train staff, optimize service, and uphold brand standards while driving guest satisfaction and revenue goals.

You will recruit and coach team members, ensure food safety and sanitation compliance, and engage with the local community through events and promotions. This role offers growth in a fast-paced, people-first environment.

Qualifications

• 2–3 years of restaurant management in high-volume settings.
• Working knowledge of restaurant operations, including personnel management, purchasing and sanitation.
• Strong leadership and coaching abilities with a track record of excellence.
• Understanding of financials and budgeting for a restaurant.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Leadership

Coaching

People management

Hospitality

Financial acumen

Flexibility

Tools

POS systems

Job description

Shake Shack in Homestead, FL seeks a Restaurant Manager to lead daily operations and deliver exceptional hospitality. You will train staff, optimize service, and uphold brand standards while driving guest satisfaction and revenue goals.

You will recruit and coach team members, ensure food safety and sanitation compliance, and engage with the local community through events and promotions. This role offers growth in a fast-paced, people-first environment.