Guest Experience Operations Manager

PERG online; Dallas, Northern (TX, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

PERG online in Dallas is seeking a Guest Services Operations Manager to oversee Bell Services, Front Door, Concierge and Valet operations, ensuring top-tier guest experience and smooth day-to-day workflows.

You will manage staff scheduling, payroll processing, training, performance evaluations, and liaison with Reservations and Housekeeping to exceed guest expectations while maintaining safety, grooming, and company standards.

Qualifications

• Must be able to stand and exert mobility for up to 4 hours.
• Ability to lift up to 70 lbs and push 250 lbs.
• Strong communication and guest service skills.
• Willing to pass drug screen and MVR background check.

Responsibilities

• Oversee Bell Services, Front Door, Concierge and Valet operations.
• Write weekly department schedules and coordinate drives.
• Manage payroll for department staff.
• Ensure guest interactions are courteous and expeditious.
• Collaborate with Reservations and Housekeeping to exceed expectations.
• Lead staff training and development; evaluate performance.
• Monitor safety, grooming standards, and parking policies.
• Assist with hiring and coaching when Guest Service Manager is absent.

Skills

Mobility

Lifting

Guest service

Communication

Job description

PERG online in Dallas is seeking a Guest Services Operations Manager to oversee Bell Services, Front Door, Concierge and Valet operations, ensuring top-tier guest experience and smooth day-to-day workflows.

You will manage staff scheduling, payroll processing, training, performance evaluations, and liaison with Reservations and Housekeeping to exceed guest expectations while maintaining safety, grooming, and company standards.