Guest-Experience Valet Operations Manager

SP+; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

SP+ in Houston is hiring an Operations Manager to oversee daily operations and ensure outstanding client service. The ideal candidate will lead a diverse team, manage budgets, and implement operational procedures for efficiency.

The role requires strong leadership and customer service orientation, with a focus on maximizing profitability and maintaining safety standards. The position includes various responsibilities, from hiring and training to ensuring compliance with all necessary procedures.

Qualifications

• Demonstrates ability to lead, manage and motivate a diverse group of team members.
• Passionate about delivering the best possible customer experience and client satisfaction.
• Prior experience developing budgets and P&L review a plus.
• Ability to react and problem-solve quickly.
• Experience using various computer applications/systems.

Responsibilities

• Ensure every moment matters for clients by resolving requests efficiently.
• Hire, develop, train, and supervise a diverse team.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development and budget management.
• Identify all procurement and vendor service needs of the location.

Skills

Leadership

Customer service

Problem-solving

Budget management

Computer applications

Tools

Microsoft Office Suite

Job description

SP+ in Houston is hiring an Operations Manager to oversee daily operations and ensure outstanding client service. The ideal candidate will lead a diverse team, manage budgets, and implement operational procedures for efficiency.

The role requires strong leadership and customer service orientation, with a focus on maximizing profitability and maintaining safety standards. The position includes various responsibilities, from hiring and training to ensuring compliance with all necessary procedures.