Luxury Concierge & Guest Experience Specialist

PERG online; Frisco, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

PERG online is seeking a guest services concierge in Frisco, TX to go above and beyond guest expectations by arranging bookings, local area recommendations, and special requests for a pleasurable stay.

The role requires luxury hotel experience, flexibility to work nights, weekends, and holidays, and strong organizational and communication skills to coordinate with housekeeping and other departments.

Qualifications

• Previous luxury hotel experience required.
• Must be able to work a flexible schedule including nights, weekends, and holidays.
• Ability to stand for the entire shift.
• Customer service oriented with strong organizational skills.
• Knowledge of surrounding area and all attractions.
• Familiarity with Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office software.

Responsibilities

• Arrange bookings and reconfirm airline tickets as needed.
• Be knowledgeable about local points of interest.
• Assist with restaurant reservations and transportation as required.
• Deliver parcels and special deliveries to guest rooms.
• Coordinate with Housekeeping to maintain the lobby and public areas.
• Accept other duties as assigned by management.
• Prepare amenities for guests celebrating occasions.
• Create special packages with pre-calls and concierge amenities.
• Interact with other departments to meet guest needs.
• Speak with guests in a friendly, welcoming manner.
• Proactively seek ways to improve the hotel guest experience.
• Handle special requests such as flowers, telegrams, rental cars, and luggage forwarding.

Skills

Customer service

Multi-tasking

Attention to detail

Organizational skills

Local attractions knowledge

Friendly communication

Tools

Property Management Systems

Microsoft Office

Job description

PERG online is seeking a guest services concierge in Frisco, TX to go above and beyond guest expectations by arranging bookings, local area recommendations, and special requests for a pleasurable stay.

The role requires luxury hotel experience, flexibility to work nights, weekends, and holidays, and strong organizational and communication skills to coordinate with housekeeping and other departments.