Guest Experience Manager

Omni Hotels & Resorts; Dallas (TX); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Complimentary parking

Room and dining discounts

On-site cafeteria

Job summary

Omni Dallas Hotel in downtown Dallas seeks a hands-on Guest Services Manager to oversee all guest-experience operations, including Bell Services, Front Door, Concierge and Valet, and to directly manage Guest Services functions.

Responsibilities include staff scheduling, payroll, training, and performance evaluation, ensuring courteous, expeditious service while upholding Omni policies and safety standards.

Qualifications

• Must be able to stand and exert well-paced mobility for up to 4 hours.
• Must lift up to 70 lbs and push 250 lbs.
• Must be able to drive automatic and manual transmissions.
• Must maintain a safe driving record as defined by Omni policy.
• Must be willing to pass a drug screen and MVR background check.

Responsibilities

• Oversee Bell Services, Front Door, Concierge and Valet operations.
• Conduct staff training as needed and write weekly department schedules.
• Coordinate the front drive and transportation and manage payroll for associates.
• Ensure guests are treated with maximum courtesy and served expeditiously.
• Maintain liaison with Reservations and Housekeeping to ensure quality service.

Skills

Mobility

Strength & safety

Team leadership

Guest service mindset

Driver’s license

Job description

Omni Dallas Hotel in downtown Dallas seeks a hands-on Guest Services Manager to oversee all guest-experience operations, including Bell Services, Front Door, Concierge and Valet, and to directly manage Guest Services functions.

Responsibilities include staff scheduling, payroll, training, and performance evaluation, ensuring courteous, expeditious service while upholding Omni policies and safety standards.