Front Office Supervisor: Guest Experience & Operations

Hyatt Hotels Corporation; Dallas (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Complimentary stays

401(k) with company match

Paid vacation and holidays

Educational assistance

Job summary

Hyatt’s Thompson Dallas on Main Street seeks a Front Office Supervisor to oversee daily front desk operations, PBX, bell and valet teams and guest services. This hands-on role requires teamwork, coaching and effective communication to maintain service standards.

Reporting to the Front Office Director, you will train colleagues, manage schedules, and coordinate with Housekeeping, Engineering, Spa, Sales & Marketing, and F&B to ensure a smooth guest experience.

Qualifications

• Experience in hotel or hospitality settings preferred.
• Clear and professional written and verbal English communication.
• Ability to operate hotel systems and standard software.

Responsibilities

• Guest experience and service: deliver attentive, personalized service and resolve guest concerns.
• Daily operations: oversee front desk, PBX, bell and valet tasks and shift coverage.
• Colleague support and teamwork: train and guide colleagues, coordinate with departments.

Skills

Guest service excellence

Communication skills

Leadership experience

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Hyatt’s Thompson Dallas on Main Street seeks a Front Office Supervisor to oversee daily front desk operations, PBX, bell and valet teams and guest services. This hands-on role requires teamwork, coaching and effective communication to maintain service standards.

Reporting to the Front Office Director, you will train colleagues, manage schedules, and coordinate with Housekeeping, Engineering, Spa, Sales & Marketing, and F&B to ensure a smooth guest experience.