Concourse Experience Leader: Guest Experience & Ops

Stars and Strikes Family Entertainment Centers; Cumming (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health & 401k Benefits

Bonuses

Paid-Time Off

Free bowling, laser tag & gameplay!

Job summary

Stars and Strikes Family Entertainment Center is seeking a Concourse Experience Manager to oversee the concourse operations, including bowling, bar and lane service, to deliver a high-volume guest experience.

The ideal candidate has 1–2 years of management experience, a friendly and professional demeanor, and hospitality/F&B background is a plus. Weekend and holiday availability is required to support busy events and peak hours.

Qualifications

• 1-2 years of management experience.
• Friendly, outgoing and professional demeanor.
• Experience in Hospitality and/or Food & Beverage is a preferred.
• Must be able to work weekends and holidays.

Responsibilities

• Ensure a “FUN” atmosphere.
• Identify & Resolve Issues Impacting Guest Experience.
• Cleaning of Location.
• Compliance and Training Validation.
• Overall Floor Management (bowling, bar and lane service).

Skills

People Leader

Operations Management

Guest Service

Hospitality

Job description

Stars and Strikes Family Entertainment Center is seeking a Concourse Experience Manager to oversee the concourse operations, including bowling, bar and lane service, to deliver a high-volume guest experience.

The ideal candidate has 1–2 years of management experience, a friendly and professional demeanor, and hospitality/F&B background is a plus. Weekend and holiday availability is required to support busy events and peak hours.