Guest Experience & Operations Leader - Bowling & Hospitality

Stars and Strikes Family Entertainment Centers; Raleigh (NC); Presencial; USD 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & 401k Benefits

Bonuses

Paid-Time Off

Free bowling, laser tag & gameplay

Descripción de la vacante

Stars and Strikes Family Entertainment Center in Raleigh, NC seeks a Concourse Experience Manager to oversee daily operations of the concourse, bowling, bar and lane service, and guest experience. You will lead a team, train staff, and ensure sales goals are met in a high-volume environment.

Ideal candidates have 1–2 years of management experience, a friendly, professional demeanor, and hospitality or food & beverage background is a plus. Weekend and holiday availability required.

Formación

• 1-2 years of management experience.
• Friendly, outgoing and professional demeanor.
• Experience in Hospitality and/or Food & Beverage is a preferred.
• Must be able to work weekends and holidays.

Responsabilidades

• Ensure a “FUN” atmosphere.
• Identify & Resolve Issues Impacting Guest Experience.
• Cleaning of Location.
• Compliance and Training Validation.
• Overall Floor Management (bowling, bar and lane service).
• Act as Manager on Duty when Needed.
• Report Product/ Service Issues.
• Timecard Review.
• Quality of Inventories.
• Delivery Check-ins.

Conocimientos

People Leader

Operations Expert

Descripción del empleo

Stars and Strikes Family Entertainment Center in Raleigh, NC seeks a Concourse Experience Manager to oversee daily operations of the concourse, bowling, bar and lane service, and guest experience. You will lead a team, train staff, and ensure sales goals are met in a high-volume environment.

Ideal candidates have 1–2 years of management experience, a friendly, professional demeanor, and hospitality or food & beverage background is a plus. Weekend and holiday availability required.