Experience Manager: Hospitality & Guest Experience Leader

Stars and Strikes Family Entertainment Center; Buford (GA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health & 401k Benefits

Bonuses

Paid-Time Off

Free bowling, laser tag & gameplay!

Job summary

Stars and Strikes Family Entertainment Center is looking for a Concourse Experience Manager to lead a high-volume, fast-paced center. You will oversee overall concourse operations, including bowling and service, while driving guest satisfaction and sales goals.

The ideal candidate brings energy, a solid work ethic, and strong guest-service skills, with the ability to train and supervise team members across multiple roles.

Qualifications

• 1-2 years of management experience.
• Friendly, outgoing and professional demeanor.
• Experience in Hospitality and/or Food & Beverage is preferred.
• Must able to work weekends and holidays.

Responsibilities

• Ensure a “FUN” atmosphere
• Identify & Resolve Issues Impacting Guest Experience
• Cleaning of Location
• Compliance and Training Validation
• Overall Floor Management (bowling, bar and lane service)

Skills

People Leader

Operations Expert

Job description

Stars and Strikes Family Entertainment Center is looking for a Concourse Experience Manager to lead a high-volume, fast-paced center. You will oversee overall concourse operations, including bowling and service, while driving guest satisfaction and sales goals.

The ideal candidate brings energy, a solid work ethic, and strong guest-service skills, with the ability to train and supervise team members across multiple roles.