Guest Experience Operations Leader

InterContinental Hotels Group; Naperville (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training programs

Job summary

InterContinental Hotels Group in Naperville is seeking an Operations Manager who can elevate guest experiences, direct daily activities, and partner with the General Manager to safeguard service standards and profitability. You will lead frontline teams, implement service recovery guidelines, handle guest concerns promptly, and help develop financial and operating plans.

A bachelor’s degree and at least three years in guest services with supervisory experience are required.

Qualifications

• Bachelor’s degree or higher in Hotel Administration / Business Administration.
• Three years of guest service/hotel experience with at least two years in a supervisory capacity.
• Fluent English; other languages are a plus.

Responsibilities

• Direct daily activities to deliver exceptional guest experiences.
• Work closely with the General Manager and occasionally act up in their absence.
• Establish and implement service recovery guidelines to ensure guest satisfaction.

Skills

Guest service

Supervisory capacity

English language

Education

Bachelor's degree in Hotel Administration / Business Administration

Job description

InterContinental Hotels Group in Naperville is seeking an Operations Manager who can elevate guest experiences, direct daily activities, and partner with the General Manager to safeguard service standards and profitability. You will lead frontline teams, implement service recovery guidelines, handle guest concerns promptly, and help develop financial and operating plans.

A bachelor’s degree and at least three years in guest services with supervisory experience are required.