Hotel Operations Director: Guest Experience & Team Leadership

Millennium Hotels and Resorts; Chicago (IL); On-site; USD 115,000 - 120,000; Full time

Benefits offered by this job

Hotel discounts

Employee assistance program

Job summary

Millennium Hotels & Resorts in Chicago invites an experienced Director of Operations to lead day-to-day hotel operations and elevate guest experiences. You will direct Front Office, oversee Food & Beverage, and partner closely with Housekeeping to maintain high standards of service and cleanliness.

The role demands strategic leadership, focus on financial performance, and a track record of delivering exceptional hospitality in a fast‑paced environment.

Qualifications

• Proven leadership in a large, busy hotel operation.
• Strong knowledge of hospitality standards and guest service.
• Experience managing front office, F&B, housekeeping collaboration.

Responsibilities

• Lead day‑to‑day hotel operations with focus on guest satisfaction.
• Direct Front Office and oversee the guest experience across property.
• Provide executive leadership for F&B and partner with Housekeeping.
• Drive continuous improvement and adherence to brand standards.
• Ensure compliance, safety, and operational excellence.

Skills

Leadership

Operations

Guest experience

Budgeting

Education

High school diploma or equivalent

Job description

Millennium Hotels & Resorts in Chicago invites an experienced Director of Operations to lead day-to-day hotel operations and elevate guest experiences. You will direct Front Office, oversee Food & Beverage, and partner closely with Housekeeping to maintain high standards of service and cleanliness.

The role demands strategic leadership, focus on financial performance, and a track record of delivering exceptional hospitality in a fast‑paced environment.